Gets a Contact Disposition object by ID to see details such as name. Retrieve a single contact using a Contact ID Gets a single call disposition object by ID so you can get details such as name. Gets the calendar event type object by ID so you can check details like its name. This is a setting that live filters can filter by Updates a contact and sets it as ready to contact. Updates a contact and sets do not contact to true to prevent calls and messages. Check Call Tools account settings "DNC Phone Number cascades to Contact" and "DNC Email Address cascades to Contact" if you want a do not call update on a phone number or email address to cause a DNC status on the whole contact. Triggers when an agent clicks a connector button on the agent dashboard in Call Tools.Ĭreates a new do not contact entry and optionally updates existing phone numbers and email addresses accordingly. Does not trigger for bulk tag operations during a CSV contact import or a bulk update/tagging of contacts. Triggers when an agent adds or removes a tag on a contact. Triggers when a SMS message is sent or received within Call Tools. Does not trigger for bulk phone number creation on processes such as CSV import of contacts. Triggers when a new phone number is created and added to a contact. Triggers when a new opportunity is created by an agent or automation in Call Tools. Triggers when an agent in Call Tools saves a new note on a contact. Triggers when a new goal achievement is created by an agent or an automation in Call Tools.
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